Return Policy

Return Policy & Instructions


Easy 7-Day Return Policy


You can request our Return & Refund Service:
√ Within 7 calendar days of receiving a product if the product has no manufacturing defect, has not been activated and is still in new or like-new condition.
√ Within 7 calendar days of receiving a product if the product has a manufacturing defect.


Return & Refund Service will not be provided where:
× It is requested beyond 7 calendars days of receiving a product.
× A product sent to Geneinno does not include all original accessories, attachments or packaging, or any item is not in new or like-new condition, i.e. with cracks, dents or scratches.
× A legal proof of purchase, receipt or invoice is not provided or is reasonably believed to have been forged or tampered with.
× Any fault or damage of the product is caused by unauthorized use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.) or improper installation or operation.
× Product labels, serial numbers, waterproof marks, etc. show signs of tampering or alteration.
× Damage is caused to the product by uncontrollable external factors, including fire, floods, high winds or lightning strikes.
× Other circumstances stated in this policy.

Return & Refund Instructions
If you would like to apply for a return and refund, please contact us within 7 calendar days of receiving your product(s).
1. Contact Geneinno support at support@geneinno.com to apply for a return and refund, and then provide the following information:
1) Order Number:
2) Registered Email:
3) Return Product Name & Quantity:
4) Product serial number:
5) Images or Videos of Products and Intact Packaging:
We will process your return and refund application within one or two working days after receiving the returned items.

Refund Time
Refunds will be processed using the same method that was used to make the payment. The refund process will be completed in about 7-14 business days, depending on the bank or credit card issuer.

Freight
Customer shall be responsible for the freight for the return items.

We welcome your valuable comments on our product quality and after-sale service.