Return Policy

Return Policy

  1. This product is designed for personal sports and recreational activities. The company shall not be liable for wear of the product under normal use; If the product fails in use, please contact our after-sales service as soon as possible, so as not to delay your use and maintenance.
  2. This product has 1-year tracking service from the date of purchase by the customer. The company is responsible for product repair and replacement caused by the equipment itself. Critical damage of device due to abnormal usage or self dissembling by users will not enjoy free maintenance.
  3. If maintenance exceeds the warranty period, maintenance fee will be charged. (repair fee + component fee + round-trip postage).
  4. For after-sale service, please visit our official website for instructions:

Address: www.geneinno.com

 or you could email us directly to our after-sale support:

Email: support@geneinno.com

Please obtain the product ID number posted on the bottom of the machine, and provide it to our after-sales support staff.

We welcome your valuable comments on our product quality and after-sale service.