You can request our Replacement Service:
√ Within 14 calendar days of receiving the product if the product does not match the original description of the product in one or more significant respects.
√ Within 14 calendar days of receiving the product if the product suffers performance failure.
Replacement Service will not be provided where:
× Service is requested more than 15 calendar days after receiving a product.
× Legal proof-of-purchase, receipts, or invoices are not provided, or are reasonably believed to have been forged or tampered with.
× A product sent to Geneinno for replacement does not include all original accessories, attachments and packaging, or contains items damaged by user error.
× A product is found to have no defects after all appropriate tests are conducted by Geneinno.
× Any fault or damage of the product is caused by unauthorized use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.) or improper installation or operation.
× Product labels or serial numbers show signs of tampering or alteration.
× Damage is caused by uncontrollable external factors, including fires, floods, high winds, or lightning strikes.
× Received product has not been sent back to Geneinno 7 calendar days after replacement confirmation from Geneinno.
× Proof of damage during transit issued by the carrier cannot be provided.
× Other circumstances stated in this policy.
If you would like to replace products, please contact our After-Sales team at firstname.lastname@example.org within 14 calendar days of receiving the products.
Geneinno shall be responsible for the one-way replacement freight for any products sent in for replacement due to performance faults.